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Event staffing · Indianapolis · Gen Con 2026

The crowd fills the convention center for four straight days of gaming put a team out front who can turn it into your line.

Trade show models, promotional models, brand ambassadors, and lead-retrieval talent for Gen Con 2026 — locally sourced in Indianapolis, trained before the doors open, and managed on-site. (Almost) instant quotes.

20+
Years in business
2,000+
Events staffed
25+
Markets nationwide
5.0
Rating on Google
TSM Agency event staff at Gen Con
Talent that has represented OmegaMarvelKellogg'sFerrariTimberlandPez

Gen Con staffing

Gen Con staffing puts trained brand ambassadors, promotional models and lead-retrieval talent on your stand at Gen Con — the largest tabletop gaming convention in North America, held July 30 – August 2, 2026 at the Indiana Convention Center in Indianapolis. The show draws board, card and roleplaying-game fans on the floor, plus the publishers, developers, hobby distributors, retailers, toy and collectible brands and gaming press who work it. That talent pulls the crowd to your booth, keeps energy up through long show days, and captures the contacts worth following. TSM Agency is a woman-owned national event staffing and talent agency, founded in 2005, that recruits, vets, briefs and manages Gen Con talent locally in Indianapolis — trained on your brand before the doors open and run through one dedicated account executive — so brands get a polished, high-energy booth without flying in or housing a crew in Indianapolis.

“A major show is a short window with a lot riding on it, and your booth staff decides how much of that crowd you actually reach. I have watched two exhibitors with the same booth get completely different results because one team engaged people and the other waited to be approached. The right staff turns foot traffic into conversations and conversations into leads. That is the whole game on a show floor, and it is what we train our talent to do.” Caryn Hanna, Owner of TSM Agency
Event details

Gen Con 2026 at a glance

Dates
July 30 – August 2, 2026
Days
Thursday–Sunday
Venue
Indiana Convention Center
Address
100 S Capitol Ave, Indianapolis, IN, 46225
Event type
Tabletop gaming fan convention with industry exhibitors
Official site
www.gencon.com
Why it matters

What Gen Con asks of an exhibitor

Gen Con is organized around playable tabletop experiences and thousands of ticketed events across the convention center and Lucas Oil Stadium. A booth is competing for a visitor's scheduled time, not only their attention. Staffing must explain game length and complexity, seat demos efficiently, teach rules consistently and keep retailer, distributor, publisher and press contacts from waiting behind casual players.

The scale of the floor

A Gen Con booth competes for the crowd on the floor.

Gen Con is organized around playable tabletop experiences and thousands of ticketed events across the convention center and Lucas Oil Stadium. A booth is competing for a visitor's scheduled time, not only their attention

Front of the booth

Trade show models for Gen Con

Gen Con trade show models manage the front desk and demo waitlist, explaining player count, session length and age or experience fit. They recognize hobby retailers, distributors, publishers and media and direct those contacts outside the consumer queue. Local Indianapolis staffing supports four days of rotations without travel expense.

Traffic & attention

Promotional models for Gen Con

Gen Con promotional models can teach a short demo, reset components, manage tournament or giveaway registration and connect play to a preorder, wishlist or retailer request. Training includes the exact rules slice they may teach and escalation for edge cases. More visitors receive a consistent experience without exhausting the game's designers.

Brand & message

Brand ambassadors for Gen Con

Gen Con brand ambassadors learn the game's premise, mechanics, audience, release plan and original IP. They can host fan activity and press previews while licensing, distribution and design questions go to the client. The product is represented as a playable system, not generic pop-culture merchandise.

The operational team

Full booth staffing for Gen Con

As your Gen Con event staffing partner we field the whole booth team behind the front line. That includes product demonstrators who teach and run accurate, repeatable demos of your board, card or roleplaying game; lead-retrieval specialists trained on Cvent, Compusystems, Validar, Klik and Bartizan so every fan, retailer and distributor contact is scanned and qualified correctly in real time; presenters and emcees for in-booth theater, tournaments and signings; bilingual talent for Gen Con's international visitors; and a team lead to run check-in, breaks and performance across all four days. Our talent works through show close each day — never an early walk-off — so your booth stays covered to the final hour, not abandoned when the crowd thins. One dedicated account executive scopes the mix to your booth size and goals and manages the team on-site, so your stand stays staffed and producing for the gamers, retailers, publishers and press on the floor.

A buying audience

They came to see new products.

92% of trade show attendees come specifically to see new products — primed to engage at your booth, if someone engages them first.

Source — CEIR
0%
come to see new products
Why TSM

Why exhibitors book TSM for Gen Con

Local talent. Crews sourced in Indianapolis — no airfare, hotels, or per-diems on your invoice.
Trained before the doors open. Every booking is briefed on your products, message, and the one action you want from each visitor.
One account executive. A single point of contact scopes the team, manages on-site, and owns the outcome.
Vetted & reliable. Woman-owned since 2005, rated 5.0 on Google, with talent that shows up and performs.

A booth that's professionally staffed open-to-close at Gen Con — and a clean lead list when the show ends.

Why brands trust us

Why brands trust TSM Agency

Woman-Owned

A woman-owned talent agency co-founded by Caryn Hanna, a former professional model.

Founded 2005

More than 20 years of trade show and event staffing experience.

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Events Staffed

More than 2,000 trade shows, conventions, and promotional events staffed across the United States.

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Talent Network

Over 2,000 experienced trade show models, brand ambassadors, and promotional staff across 25+ U.S. cities.

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Rated on Google

Rated 5.0 stars on Google Reviews based on verified client feedback.

MPI Member

A member of Meeting Professionals International (MPI), the largest global community of meeting and event professionals.

$1 Million Insurance Coverage

Fully insured with $1M per occurrence and $2M aggregate general liability. Certificates of insurance available on request.

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City Markets

Local talent in every major U.S. convention city, eliminating travel expenses, with staff who know the venue.

How it works

How it works

Three steps to a fully staffed Gen Con booth.

01
Step 01

Send your show & booth

Tell us your booth size, dates, and the roles you need. Most quotes come back fast.

02
Step 02

Choose your team

Select your talent from our curated recommendations — we recommend, you choose — and we brief them on your brand.

03
Step 03

We manage on-site

Your talent arrives show-ready and is managed on the floor, every day, through the close of the show.

FAQ

Gen Con staffing FAQs

Yes. TSM Agency places trade show models for Gen Con who greet and qualify the crowd at the front of your booth, open conversations, and keep your stand staffed and on-energy across all four days at the Indiana Convention Center. They're briefed on your brand and the audience you want — gamers, hobby retailers, distributors and publishers — before doors open.

We staff Gen Con with a locally based Indianapolis roster. Local talent arrives for pre-show briefings, handles same-day schedule changes, and returns across the multi-day program without travel — and you avoid the airfare, hotels and per-diems an out-of-town crew adds during a packed downtown Indianapolis show week.

Yes. We place lead-retrieval specialists trained on Cvent, Compusystems, Validar, Klik and Bartizan who scan badges, ask qualifying questions, and route high-intent contacts to your team, plus product demonstrators who teach and run accurate, repeatable demos of your board, card or roleplaying game. Both are briefed on your qualification criteria and messaging before the show floor opens.

Yes. Gen Con draws international visitors and exhibitors, and we provide verified-fluency bilingual talent — Spanish and other languages — who can greet, demo and capture leads in a visitor's own language. Request bilingual staffing when you submit your quote so we can confirm availability for the late-July dates.

Talent generally runs $50–$85 per hour depending on role, program length and the Indianapolis market, and every booking includes staff selection, a pre-event brand briefing and a dedicated account manager. Quotes are fast — often within minutes once details are confirmed.

TSM Agency is a woman-owned national event staffing and talent agency founded in 2005, with 2,000+ events staffed, a 2,000+ talent network, a 5.0 Google rating and MPI membership. We carry $1M per-occurrence / $2M aggregate general liability insurance, with a certificate of insurance available on request. Our talent are vetted 1099 professionals briefed on your brand before the show, and every Gen Con program runs through one dedicated account executive reachable on show days.

No — TSM Agency is a trade-show and event-marketing staffing agency, not a catering, hospitality or exhibit-labor company. For Gen Con we provide the booth talent that draws traffic and captures leads at Indiana Convention Center in Indianapolis — trade show models, brand ambassadors, promotional models, product demonstrators, lead-retrieval specialists and registration staff. We don't supply catering, bartenders, wait staff, ushers or booth installation and labor; for those, a hospitality or exhibitor-services company is the right fit.

Smart Quote

Get a quote for Gen Con

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Caryn Hanna, Owner of TSM Agency
Caryn Hanna
Owner
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Talent are independent contractors who set their own rates. Subject to availability, we can sometimes book a higher tier at the next tier's price — Elite at Tier One rates, or Tier One at Tier Two rates. Ask your account executive.

No obligation. Most quotes come back within a couple of hours during business hours.